privacy policy for mexico
Scope
This privacy notice describes our policies with respect to collection and use of personal data protected under applicable laws in Mexico, irrespective of your nationality.
By providing your contact information you hereby agree and acknowledge that you may receive communications about your flight that may contain advertising, promotional or marketing information but that such information is not intended to have effects and will not be applicable in Mexico.
Data Collection Purposes
Your personal data is being collected to confirm, update and follow up with the hired services or purchased products; for promotional purposes, payment processing purposes to comply with the obligations engaged with our customers when they purchase our products, to evaluate the quality of our services, to communicate with your emergency contact in case you have requested such communication, to conduct analysis on traveling habits and preferences and other purposes as set forth in our Privacy Policy.
Your personal information is collected when you provide it to any of our representatives directly or online when you insert your data in our webpage or by any other methods that are permitted by the applicable law. It is most likely that to hire or purchase our services or products, we will collect your name, address, gender, date of birth, telephone number, e-mail and/or mailing address.
Limited Use of Personal Data
You may cancel your subscription to receive promotions and offers at any time by contacting us and requesting such cancellation using the contact information below.
Your Rights
You may request specific details regarding the use of such information, you have the right to request the modification of inaccurate or incomplete information. You may also opt-out of our use of your personal information for specific purposes, in which case you would be required to express them clearly. You also have the right to revoke your consent for our use of your personal information at any time. If you revoke our ability to use certain personal information we may not be able to provide certain goods and services to you.
To exercise any of the above described rights, please send a letter written in Spanish and addressed to the Chief Data Officer, using the contact information below. Please make sure to include your full name, last name, a copy of picture identification, an e-mail and/or mailing address where the response should be sent and a telephone number where we can reach you.
All requests are processed in the order in which they are received and are responded to within 20 days of receipt.
We occasionally collect sensitive personal data including, but not limited to, familial relationship, age, health condition and disabilities. We offer you the ability to opt-in to our use of such information.
Sensitive Personal Data
In some occasions it may be necessary to gather sensitive personal data, including but not limited, to familial relationship, age, health condition and disabilities. All information will be processed according to our Privacy Policy.
Tacit Consent
Should you wish to object to the way in which your personal data is being processed in terms of this notice, please send a notice of refusal in written form, and in Spanish, using the contact information below.
Contact Information
- Email: dataofficer@wnco.com
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Physical Address:
Southwest Airlines
Attn: Chief Data Officer
P.O. Box 36647-1CR
Dallas, TX 75235 - Phone: 214-932-0333
- Hours: Monday - Friday: 7am - 8pm CT