privacy policy

AirTran Airways understands that you may have concerns about your privacy, and we want to assure you that we handle your personal information confidentially as described in this policy.

What personally identifiable information do you gather during the booking process? How do you use it?

When you purchase tickets on our web site, we gather only the personally identifiable information that we believe is necessary to complete the transaction. This includes:

  • Passenger names (first, middle and last)
  • Purchaser name
  • Contact address
  • Billing address
  • Phone number
  • Fax number (optional)
  • Email address
  • Credit card number and expiration date

Beginning August 15, 2009, the Transportation Security Administration (TSA) required us to also collect gender and date of birth from each passenger when booking flights.

This information is used for the purpose of completing your reservation, emailing a confirmation to you, and providing the air travel services you have purchased from us. In addition, select passenger information is sent to the TSA to comply with Secure Flight program regulations and used in connection with AirTran Airways’ fraud management program.

During your purchase, we also give you the option to sign up for our email programs, as well as our A+ Rewards frequent flyer program, if you are not already a member.

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Who do you share my information with?

AirTran Airways does not sell or rent any personally identifiable information you provide on our web site to any other parties. We may share your information with partner companies as necessary in the course of our operations, including the execution of marketing programs and fraud reduction, but these partner companies must comply with terms at least as protective of your personally identifiable information as our privacy policy. AirTran Airways may share anonymous, aggregated information about all our users with third parties. AirTran Airways, may share information with affiliates (like Southwest Airlines Co.) for use within the scope of the purposes of this policy.

Additionally, AirTran Airways will comply with applicable laws that may require us to share your information with governmental bodies.

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A+ Rewards Program

Once you have joined our A+ Rewards program , you may store personal data in your profile as a convenience for quicker future bookings with AirTran Airways. The information that can be stored in your profile includes:

  • Passenger names (first, middle and last)
  • Birth date
  • Gender
  • Seat preference
  • Contact address
  • Phone number
  • Email address
  • Passport information
  • Credit card number and expiration date
  • Billing address

Your credit card information is stored via our server, which encrypts all submitted credit card information. Only the last 4 digits of your credit card number are displayed on the AirTran Airways website once the information has been saved in your profile. Your credit card information is retrieved from the server and applied to the booking each time you purchase a ticket for an AirTran Airways flight and select the saved credit card for billing.

As an A+ Rewards member, you have the opportunity to subscribe to A+ Rewards emails which include periodic member updates and announcements of special offers and promotions. The A+ Rewards email program is optional and each email you receive includes instructions at the bottom on how to remove yourself from the A+ Rewards mailing list.

To access and edit your profile information at any time, log into your A+ Rewards account and click on ‘my profile’. Any other requests for changing your A+ Rewards profile information can be made by calling 1-888-3-A-PLUS-8 (1-888-327-5878).

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Minors

In accordance with the Children’s Online Privacy Protection Act of 1998, AirTran Airways does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your name, address, phone number or any other personally identifiable information of any kind.

If you are a parent or Guardian of a child under the age of 13 who has provided us with information without you knowledge or consent, you may request that we remove this information by contacting us online or calling us at 1-888-3-A-PLUS-8 (1-888-327-5878).

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Technology & Security

Our online reservation system resides on a secure server that encrypts your purchase information using Secure Socket Layers. You can verify that you are making your purchase on our secure server by looking for two things: (1) the padlock icon in the bottom status bar of your browser, and (2) the “s” after “http” in the address line in your browser (example: https://www.airtran.com).

After we receive your information, we utilize both physical and electronic measures to secure the data.

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Non Personally Identifiable Information

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include, but are not limited to the frequency of your use of this web site and the route by which you choose to access it, and your use of any hyperlinks available on this web site. We and our service providers or agents may process and use this data for purposes including, but not limited to planning web site development, assessing patterns of use, planning and assessing marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies.

IP Addresses

We use your IP address to help diagnose problems with our server, to administer our web sites, and for other purposes discussed in this privacy policy. We do not link IP addresses to personally identifiable information except for fraud prevention.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use cookies on any AirTran Airways affiliated web sites and emails covered by this policy. We may store certain personally identifiable information you submit while on our web sites in persistent cookies on your computer in an encrypted format.

We (AirTran and our affiliates) use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our web sites. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our site as well as provide more relevant content in our e-mails. AirTran Airways has agreed to allow a select group of marketing platforms to place persistent cookies in our web sites and emails. In addition to use on our web sites, these cookies may be used for targeted online advertising by AirTran Airways, our parent company Southwest Airlines Co., and third party merchants on third party websites. These cookies do not enable a marketing platform to collect personally identifiable information.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Opt-out

To opt-out from our marketing platform’s persistent cookies click here (please note that if you delete your cookies or switch to a different browser you will have to repeat this procedure). Use of the cookies by the marketing platforms is subject to their privacy policies.

If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited and we may not be able to provide you with the most convenient experience.

Site Usage Profile

We also capture, store and use website activity data (IP address, browser type and version, time spent on the website, pages viewed, etc.) using third party tracking software to analyze customer preferences on airtran.com, and we may combine this information with cookie data to create a site usage profile of your preferences. We may use this information to provide you with targeted advertisements and offers on our web site. In addition we may provide this information to our select marketing platforms. This data is not linked to any personally identifiable information.

Supplementation of Information

We may on occasion supplement the personally identifying information you submit to us with information from third party sources.

Address Verification

We use a third party to verify your address in order to ensure we maintain the accuracy of our database.

Enhancement of Profile Information

We also obtain data from third parties to supplement our existing user database to better target our advertising and to provide pertinent offers in which we think you might be interested. To enhance our Customer profiles, we tie this information to the personally identifiable information they have provided to us.

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Links to Other Websites

The AirTran Airways web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. AirTran Airways’ privacy policy applies solely to information collected by AirTran Airways on this web site.

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Contacting AirTran Airways

When you contact AirTran Airways through our web site, we request your name, phone number, email address and comments. We request and retain this information so that we may respond to your concerns effectively and work to improve our service.

Reservations
1-800-AIR-TRAN (1-800-247-8726)

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Corporate Change

In the event of a corporate change in control, through merger, acquisition or bankruptcy, your personally identifiable information may be among the assets transferred from AirTran Airways to the new party-in-control.

Policy Changes

AirTran Airways reserves the right to modify its Privacy Policy at any time. If we change or update our privacy policy, we will post the revised policy on this page.

If you have any questions about AirTran Airway’s privacy policy or your interactions with this website, you may contact us online or call us at 1-866-AIR-CHAT (1-866-247-2428).

Additional Privacy Notice for Mexico

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