check-in

• check-in
• help
• destination info
• policies
• • passenger check-in
  • security info
  • general
• baggage

general

AirTran Airways Contract Terms

Transportation on AirTran Airways is subject to the terms contained in its Contract of Carriage, which may be inspected at any AirTran Airways customer service counter. The Contract of Carriage includes provisions on: 1) Limits on liability for personal injury or death. 2) Limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage. 3) Claims restrictions, including the period of time in which passengers must file a claim or bring an action against the air carrier. 4) Rights of the air carrier to change terms of the contract. 5) Rules on reconfirmation of reservations, check-in times, and refusal to carry. 6) Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting. Please note that fares are subject to change until the purchase of a reservation. All AirTran Airways fares are one-way. All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Failure to cancel the reservation one hour prior to departure will result in forfeiture of airfare. Fares, routes, and schedules are subject to change without notice. Amounts shown are in U.S. dollars.

To learn about our commitment to customer care, please read our Customer Service Commitment.

Advice to International Passengers on Limitations of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the Carrier in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

Aircraft

AirTran Airways operates Boeing 717-200 (12 Business Class, 105 Coach seats) and Boeing 737-700 (12 Business Class, 125 Coach seats) aircraft.

Our partner SkyWest Airlines operates CRJ200 50-passenger turbofan aircraft.

Animals

We accept small, domesticated cats, dogs and birds that will fit in an approved carrier under the seat.

• The pet kennel is limited to maximum dimensions of 8.5 inches high x 17 inches long x 12 inches wide.
• The carrier must be leak proof and ventilated on at least two sides.
• There is no weight restriction on pets.
• The pet must remain in the carrier and under the seat for the duration of the flight.
• The pet carrier counts as either a passenger's one (1) carry-on bag or personal item.
  
  

Airfare for a pet is $69 one-way and is non-refundable. Six (6)pets are allowed with a limit of one (1) pet per paying customer traveling on the same flight.

As limited space is available, advanced reservations must be made. Of course, service animals (e.g., Seeing Eye dogs) are always welcome onboard regardless of the number of pets already booked on the flight.

Customers traveling with birds to San Juan, Puerto Rico must present required documentation — a certificate and a permit.

• Certificate — The certificate must be issued by a veterinarian within 30 days of travel
• Permit — The permit is granted by the Department of Agriculture in Puerto Rico. Request a permit by telephone at 787-796-1650 or 787-796-1835.

For additional information about traveling with a bird, contact your veterinarian, the US Department of Agriculture or your destination state's Department of Agriculture.

For additional information about traveling with a pet or to book pet travel, please contact the AirTran Airways reservations desk at 1-800-AIR-TRAN (1-800-247-8726).

In many airports, AirTran Airways sells pet kennels for a nominal fee at the ticket counter. AirTran Airways does not transport pets as checked baggage.

Armed Law Enforcement Officers

Law enforcement officers, under certain limited circumstances, may be allowed to fly armed while traveling on AirTran Airways. They must present a completed Carry-On Firearms Authorization form and meet TSA requirements.

Individuals Authorized to Carry Firearms Onboard Aircraft:

• Federal Law Enforcement Officers who are direct employees of a government agency
• State, Local or County Law Enforcement Officers authorized to carry firearms who are direct employees of a government agency
• Foreign Nationals who are armed escorts of Foreign Dignitaries

Baggage - Carry-On

Federal regulations limit a passenger to one (1) carry-on bag and one (1) personal item. A personal item may consist of a handbag, umbrella, coat, camera, reading material, infant food, briefcase or laptop computer.

Carry–on baggage must be placed under the seat in front of the customer or in the overhead bin.

On aircraft operated by SkyWest Airlines, most carry-on baggage will have to be valet checked to the next destination and returned at the gate.

Baggage - Checked

First Checked Bag: for all coach class reservations, the charge for a first checked bag is $15 with size and weight limitations.

Second Checked Bag: for all coach class reservations, the charge for a second checked bag is $25 with size and weight limitations.

Active military personnel with reservations booked March 18, 2009, or later, traveling with ID and official orders, will have their first, second, and third bag fees waived, in addition to oversize and overweight fees for those three bags. The bags must not exceed a total of 100 pounds or 80 inches each. Standard baggage fees will apply for all bags checked in excess of three.

Excess Baggage: there will be a $50 charge per piece for each checked bag in excess of the first two bags.

Overweight Baggage: an overweight charge will be assessed for each checked bag weighing more than 50 pounds. Baggage in excess of 100 pounds will not be accepted.

Oversize Baggage: an oversize charge will be assessed for each checked bag with overall dimensions (length + width + height) between 62 and 80 inches. Baggage in excess of 80 inches will not be accepted.

When checking oversize items, please arrive at the airport no later than 90 minutes prior to departure time to allow enough time for your baggage to be screened before proceeding through security.

AirTran Airways transports sporting equipment such as bicycles and surfboards at a nominal charge. Contact AirTran Airways Reservations at 1-800-AIR-TRAN (1-800-247-8726) or at 678-254-7999 in Atlanta for more information.

Regulations require name identification to be placed on the outside of each checked bag. AirTran Airways recommends placing identification on the inside of luggage as well. Name tags are available at all AirTran Airways baggage acceptance locations.

AirTran Airways will not be responsible for money, jewelry, cameras, video and electronic equipment, personal computers, silverware, negotiable documents, securities, business documents, samples, paintings, antiques, artifacts, manuscripts, furs, irreplaceable books, publications or similar valuables contained in checked baggage.

Fragile articles and perishables are accepted as checked baggage only at the customer's risk.

All checked baggage is screened by the Transportation Security Administration (TSA). The TSA recommends that passengers leave their baggage unlocked as Federal Security Screeners may have to open and physically search a bag as part of the screening process. For more information, visit the TSA's website at www.tsatraveltips.us.

Baggage - Claims

Claims for delayed baggage must be submitted within 4 hours of arrival. Claims for damaged and/or pilfered baggage must be submitted within 24 hours. Notice may be provided within 24 hours of arrival if claimant establishes he/she was unable to give notice at the airport for good cause. Good cause will be determined at the sole discretion of AirTran Airways. Liability for loss, delay, or damage is limited unless a higher value is declared in advance and additional charges are paid. Although excess valuation may be declared on certain types of articles, AirTran Airways' liability for lost, damaged or delayed baggage is limited to $3,300 per fare-paying customer for travel solely between U.S. points.

Liability for loss, damage or delay associated with international travel (including domestic portions of international journeys) is limited to $9.07 per pound ($20.00 per kilo) for checked baggage and $400.00 per passenger for unchecked baggage, unless a higher value is declared in advance and additional charges are paid. Liability is for a maximum of 70 lbs. ($640.00) per checked bag. The limit may be lowered for additional pieces to certain destinations or when using connecting carriers..

AirTran Airways assumes no liability for fragile, valuable or perishable items transported to, from or within the U.S.

Baggage - Delayed

AirTran Airways is committed to ensuring our customers and their bags travel on the same flight. In the event your checked bags do not arrive on your flight, we strive to return your baggage to you within 24 hours. Since we cannot guarantee the delivery of baggage by another carrier, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination.

If you are unable to locate a checked bag upon arrival, you should notify an AirTran Airways baggage service representative prior to leaving the airport. At that time, you will be given a Baggage Claim Number and a brochure explaining the baggage recovery process.

The local baggage service office will contact you periodically during the first five days to keep you informed of our progress in locating your baggage. In the unlikely event the local baggage service does not locate your delayed baggage within the first 5 days, System Baggage Service will assume the responsibility for the recovery process.

In the event of additional questions regarding your baggage claim, please contact our System Baggage Service office Monday through Friday from 7:30am to 6:00pm and on Saturdays and Sundays from 9:00am to 5:00pm.

System Baggage Service — 1-866-AIR-CHAT (1-866-247-2428) Option #1 or for voice mail — 1-800-965-2107 x8900

Boarding Procedures

AirTran Airways will board unaccompanied minors, passengers traveling with infant in arms and passengers requiring special assistance before general boarding begins“ provided they have identified themselves to an AirTran Airways gate agent prior the start of general boarding. When general boarding commences,the aircraft will be boarded by zones. AirTran Airways recommends that passengers arrive at the gate at least one hour in advance of the flight.

Cancellation Policy

To cancel a reservation, please call AirTran Airways Reservations at 800-AIR-TRAN or 678-254-7999 in Atlanta. Reservations must be cancelled at least one hour prior to departure, and there is a $75 fee per passenger to cancel a reservation. The remaining balance will be placed in a credit file, which may be used for future bookings for up to one year from the date of the original booking. Failure to cancel reservations one hour prior to departure will result in the forfeiture of airfare.

Changes at the Airport on Day of Travel

Customers have two options for changing to a flight other than their reserved flight at the airport on the day of travel. Based on space availability, customers may reserve a confirmed seat on an earlier flight to the same destination for $49 per person per segment. Or, customers have the option to standby for another flight to the same destination at no charge. These options are only available at the airport on the day of travel.

Changes to Flight Itineraries

All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Customers not sure of which flight they may want also have the option of placing unused airfare in a credit file for one year from the date of the original itinerary booking, for a fee of $75.

Check Acceptance Policy

Personal checks made payable to AirTran Airways for the exact amount of purchase must include imprinted name, mailing address, and telephone number. A valid driver's license with picture (or valid passport) is required. Company checks made payable to AirTran Airways for the exact amount of purchase are also accepted. Proper identification of person presenting check (valid driver's license and valid company identification) is required.

Check-in Requirements — Ticket Counter

AirTran Airways recommends that passengers arrive at the airport 120 minutes prior to the scheduled departure of their flight. Due to security requirements, passengers and their baggage will not be accepted at the ticket counter less than 45 minutes prior to the scheduled departure of their flight (some smaller airports may accept baggage up to 30 minutes prior to scheduled departure time). For international flights, passengers and their baggage will not be accepted at the ticket counter less than 60 minutes prior to the scheduled departure. See AirTran Airways' Contract of Carriage for specific airport check-in requirements.

Check-in Requirements — Gate

Customers must present themselves at the flight departure gate no later than ten minutes prior to the scheduled departure of their flight. Failure to comply will cause the customer to lose their reservation and, if so, they will not be eligible for denied boarding compensation.

Children and Infants

AirTran Airways strongly encourages customers traveling with infants less than 7 days old to consult with their physician prior to traveling. One (1) infant under two (2) years of age, not occupying a seat, may be carried free of charge in the lap of a customer paying the applicable adult fare (AirTran may request a birth certificate to validate the infant's age).

You may bring a stroller to the gate for ease of travel through the airport. The stroller may be gate checked just before boarding the plane and will be returned to the aircraft jet way upon arrival at your destination. Car seats and strollers may be checked free of charge; any other items are subject to standard baggage fees (i.e., portable crib, high chair, etc.).

Booster-type child seats, vest and harness-type systems, and lap held child belts are not approved for use in the aircraft during movement on the surface, taxi, takeoff and landing; they may be used during cruise flight only. The C.A.R.E.S. (Child Aviation Restraint System) is currently the only child safety device FAA approved for all points of travel, in place of a child restraint seat.

When traveling with an infant, you are allowed more than the standard one carry-on item in order to travel with baby-related items such as diapers, baby clothes, blanket, etc. We recommend that you carry on an ample supply of baby care items in the event that your flight is delayed. Security requirements prevent us from retrieving checked luggage from the cargo stowage.

Contact Information

AirTran Airways Customer Relations Department:

Via Email: use the ”contact us” link on our home page at www.airtran.com

Via Phone: 1-866-AIR-CHAT (1-866-247-2428)
Mon. - Fri. 7:30AM-6:00PM ET
Sat.- Sun. 9:00AM-5:00PM ET

Via Mail: Customer Relations
AirTran Airways
Dept. INT
1800 Phoenix Blvd.
Suite 104
Atlanta, GA 30349

We encourage you to email us or call us for a prompt response.

Credit Cards

AirTran Airways prefers to accept the AirTran Airways A+ Rewards Visa Card issued by Juniper Bank. AirTran Airways also accepts American Express®, CarteBlanche, Diners Club®, Discover® Card, UATP^SM Card, MasterCard®, and VISA®

Hazardous Materials

Federal regulations restrict carriage on aircraft of items classified as hazardous materials. These materials include, but are not limited to, flammable gases – liquid and solid, nonflammable compressed gases, explosives, poisons, corrosives, oxidizing agents, radioactive materials, etiologic agents, and magnetized materials.

Identification

All passengers over the age of 18 must present a valid, government issued photo ID (such as a driver's license, U.S. Military ID card or passport) upon check-in and at the TSA screening checkpoint.

Kiosk Flight Check-In

AirTran Airways offers flight check-in through self-service kiosks at all stations.

Onboard Service

AirTran Airways serves complimentary coffee, juices, Coca-Cola products, and snacks on all flights. Cocktails, beer, and wine are $6 on all flights and must be paid for by credit or debit card (cash will not be accepted).

Our partner SkyWest Airlines only accepts cash for premium beverages. SkyWest will not accept payment by credit or debit cards.

Overbooking of Flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no passenger will be denied a seat until airline personnel first ask for volunteers willing to give up their reservations in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding in accordance with its particular boarding policy. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations.

Online Flight Check-in

AirTran Airways offers Online Flight Check-in at airtran.com. Customers may check in using this service from their computers from 24 hours to 90 minutes prior to the flight's scheduled departure.

Passengers with Disabilities

AirTran Airways complies fully with the U.S. Department of Transportation Part 382 regulations concerning passengers with disabilities. A copy of Part 382 is maintained at each AirTran Airways ticket counter and gate. Passengers with disabilities should advise the AirTran Airways Reservations Sales Agent at the time of booking so that appropriate accommodations (e.g., seat assignments) may be made.

Refund Policy

Passengers entitled to refunds for flight cancellations or other reasons may apply for a refund through any AirTran Airways representative at any AirTran Airways gate, ticket counter, Reservations or Customer Relations office. Refund requests may be accepted in person (at any gate or ticket counter), on the phone (Reservations- 800-AIR-TRAN or 678-254-7999, Customer Relations-866-AIR-CHAT), or by email ("contact us" located on the home page of our website, airtran.com). If air transportation on AirTran Airways was paid by a credit card, refunds may be processed by any AirTran Airways representative. If air transportation on AirTran Airways was paid by cash or check, a refund check will be processed by the Refund Desk in Customer Relations. AirTran Airways processes requests for refunds within seven (7) days for credit cards and within twenty (20) days for checks/cash. For more information on refunds, please contact our Refund Desk at 866-5-REFUND.

Seat Assignments

AirTran Airways offers several advance seat assignment options. Whether you select your seat assignment in advance or not, all customers will receive a seat assignment prior to boarding their flight.

Advance Seat Assignments. Advance seat assignments are available for purchase at any time with Discount Coach and Sale fares. Prices vary by seat. For customers who purchase Regular Coach fares (Y, B or M fare classes), some advance seat selections are complimentary. For customers purchasing Business Class, advance seat assignments are complimentary. You may view the seating options and make your selection during the booking process, or you may retrieve your reservation and select your seat assignments at a later time.

Some coach seats offer special benefits:

• Premium coach seats toward the front of the cabin offer priority boarding
• Exit row seats offer additional leg room and priority boarding

SkyWest Airlines offers regular coach seating only.

Exit Row Seating. Exit row coach seating (with additional leg room) is also available for purchase. All customers choosing exit row seating (whether purchased in advance or assigned at check-in) must meet certain requirements to qualify for exit row seating. You must be:

• 15 years of age or older
• Willing and able to help in the event of an emergency
• Not traveling with an infant, children or pets
• Able to speak and understand English
• Able to lift 50 pounds
• Not using a seat belt extender (which could get tangled in an emergency)

Complimentary Seat Assignments. Customers with disabilities may request a complimentary seat assignment at the time of booking by contacting the AirTran Airways Reservations Center. A2B Corporate customers may request a seat assignment by booking online or contacting the A2B Corporate Desk. A+ Rewards Elite members may request a seat assignment by booking online or contacting the A+ Rewards Desk.

Seat Belt Use

AirTran Airways requires that customers keep their seatbelts fastened throughout the flight.

Security

Passengers need a boarding pass along with a government-issued photo ID in order to pass through the security checkpoint. For your safety and protection, all security checks are performed by or are consistent with the Transportation Security Administration (TSA) requirements. As a result, all passengers and their baggage may be inspected in accordance with TSA requirements. We appreciate your patience during these security procedures. It is recommended that passengers proceed through the security checkpoint at least one (1) hour prior to departure time. For more information, visit the TSA's website at www.tsatraveltips.us.

Smoking

Per federal law, smoking is prohibited on all AirTran Airways flights.

Unaccompanied Minors

To ensure a safe, pleasant travel experience, unaccompanied minors should be booked on domestic flights that will arrive at the final destination between 6:00 am and 7:00 pm local time. AirTran does not accept unaccompanied minors on the last flight of the day. This policy enables the Escort on Arrival to receive a gate pass and progress through the security check point to meet the child at their arrival gate in a timely manner, and minimizes the likelihood of an unaccompanied minor being caught overnight in a connecting city.

AirTran defines an unaccompanied minor as a child at least five (5) years of age but less than twelve (12) years of age who is not accompanied by a customer twelve (12) years of age or older. All applicable fees will apply.

Unaccompanied minors will be accepted for travel, with limitations, based on their itinerary. AirTran does not accept unaccompanied minors on any last flight of the day or on international flights.

• A child five (5) to seven (7) years of age will be accepted only on nonstop or direct flights between their origin and destination, provided the flight is not the last flight of the day to their destination.
• A child eight (8) to eleven (11) years of age will be accepted even if their itinerary involves a connecting flight, provided the connecting flight is not the last flight of the day to their destination.
• A child twelve (12) to fifteen (15) years of age is not required to travel as an unaccompanied minor. However, AirTran will accept children in this age category as unaccompanied minors upon request. Their itinerary may include a connecting flight, provided the connecting flight is not the last flight of the day to their destination.

AirTran Airways takes every measure to ensure all children traveling alone are protected and special provisions are made for unaccompanied minors. Although children 12 years and older are eligible to fly as an adult without being subject to the unaccompanied minor fee, registering a child as an unaccompanied minor ensures that the child will be in the custodial care of AirTran at all times.

Fees

• Unaccompanied minors will be charged a fee of $39 one-way on nonstop and direct flights or $78 roundtrip.
• If two (2) or more children are traveling together, only one (1) charge is applicable.
• When an unaccompanied minor's itinerary involves a connecting flight, a fee of $59 one-way or $118 roundtrip will be charged. If two (2) or more children are traveling together, only one (1) charge is applicable.

Please advise AirTran Airways if the reservation is for an unaccompanied minor. AirTran will need information regarding the individual designated to take custody of the unaccompanied minor at the final destination. The designated individual will be required to present positive identification and sign a release.

Originating City — Departure Gate
AirTran Airways asks that you have the unaccompanied child check in at the departure gate at least one (1) hour prior to scheduled departure. The child will be courtesy-boarded and identified to the Flight Attendant as an unaccompanied child. Unaccompanied children arriving after the courtesy-boarding process has been completed will be boarded last, to ensure identification to the Flight Attendant. The person escorting the unaccompanied minor to the gate must remain at the gate until the flight departs.

Destination City — Meeting an Unaccompanied Minor
The child will be escorted off the aircraft by a Flight Attendant and released to the designee or another designated AirTran Airways Crew Member. AirTran Airways will require the person picking up the unaccompanied child to produce positive identification and sign a release. If an unaccompanied minor is not met at the destination airport, AirTran Airways will make every attempt to reach the adult sending the child or the adult responsible for meeting the child. If AirTran Airways is unable to make contact with the adults listed in the reservation the Unaccompanied Minor will be returned to his/her originating city at the expense of the adult who sent the UM. As a last resort, if the responsible adults for the UM are delinquent in meeting the child and/or responding to calls, AirTran Airways will place the child in the custody of local authorities or child protective services.

AirTran Airways hopes you will understand these requirements are intended for the safety and well-being of your child.