travel info

general

AirTran Airways Contract Terms

Transportation on AirTran Airways is subject to the terms contained in its Contract of Carriage, which may be inspected at any AirTran Airways customer service counter. The Contract of Carriage includes provisions on: 1) Limits on liability for personal injury or death. 2) Limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage. 3) Claims restrictions, including the period of time in which passengers must file a claim or bring an action against the air carrier. 4) Rights of the air carrier to change terms of the contract. 5) Rules on reconfirmation of reservations, check-in times, and refusal to carry. 6) Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting. Please note that fares are subject to change until the purchase of a reservation. All AirTran Airways fares are one-way. All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Failure to cancel the reservation one hour prior to departure will result in forfeiture of airfare. Fares, routes, and schedules are subject to change without notice. Amounts shown are in U.S. dollars.

To learn about our commitment to customer care, please read our Customer Service Commitment.

Advice to International Passengers on Limitations of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that a treaty known as the Warsaw Convention may apply to the entire journey, including any portion thereof entirely within a country. For such passengers, the Warsaw Convention, including special contracts of carriage embodied in applicable tariffs, governs the liability of the carrier for death of or injury to passengers. The names of air carriers party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.

Aircraft

AirTran Airways operates Boeing 717-200 (12 Business Class, 105 Coach seats) and Boeing 737-700 (12 Business Class, 125 Coach seats) aircraft.

Passengers with Disabilities

AirTran Airways complies fully with the U.S. Department of Transportation Part 382 regulations concerning passengers with disabilities. A copy of Part 382 is maintained at each AirTran Airways ticket counter and gate. Passengers with disabilities should advise the AirTran Airways Reservations Sales Agent at the time of booking so that appropriate accommodations (e.g., seat assignments) may be made.

Hazardous Materials

Federal regulations restrict carriage on aircraft of items classified as hazardous materials. These materials include, but are not limited to, flammable gases – liquid and solid, nonflammable compressed gases, explosives, poisons, corrosives, oxidizing agents, radioactive materials, etiologic agents, and magnetized materials.

Security

Passengers need a boarding pass along with a government-issued photo ID in order to pass through the security checkpoint. For your safety and protection, all security checks are performed by or are consistent with the Transportation Security Administration (TSA) requirements. As a result, all passengers and their baggage may be inspected in accordance with TSA requirements. We appreciate your patience during these security procedures. It is recommended that passengers proceed through the security checkpoint at least one (1) hour prior to departure time. For more information, visit the TSA's website at www.tsatraveltips.us.

Seat Belt Use

AirTran Airways requires that customers keep their seatbelts fastened throughout the flight.

Smoking

Per federal law, smoking is prohibited on all AirTran Airways flights.

Identification

All passengers over the age of 18 must present a valid, government issued photo ID (such as a driver's license, U.S. Military ID card or passport) upon check-in and at the TSA screening checkpoint.

Credit Cards

AirTran Airways prefers to accept the AirTran Airways A+ Rewards Visa Card issued by Juniper Bank. AirTran Airways also accepts American Express®, CarteBlanche, Diners Club®, Discover® Card, UATP^SM Card, MasterCard®, and VISA®

Check Acceptance Policy

Personal checks made payable to AirTran Airways for the exact amount of purchase must include imprinted name, mailing address, and telephone number. A valid driver's license with picture (or valid passport) is required. Company checks made payable to AirTran Airways for the exact amount of purchase are also accepted. Proper identification of person presenting check (valid driver's license and valid company identification) is required.

Onboard Service

AirTran Airways serves complimentary coffee, juices, Coca-Cola products, and snacks on all flights. Cocktails, beer, and wine are $6 on all flights and must be paid for by credit or debit card (cash will not be accepted).

Overbooking of Flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no passenger will be denied a seat until airline personnel first ask for volunteers willing to give up their reservations in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding in accordance with its particular boarding policy. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations.

Changes to Flight Itineraries

All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Customers not sure of which flight they may want also have the option of placing unused airfare in a credit file for one year from the date of the original itinerary booking, for a fee of $75.

Cancellation Policy

To cancel a reservation, please call AirTran Airways Reservations at 800-AIR-TRAN or 678-254-7999 in Atlanta. Reservations must be cancelled at least one hour prior to departure, and there is a $75 fee per passenger to cancel a reservation. The remaining balance will be placed in a credit file, which may be used for future bookings for up to one year from the date of the original booking. Failure to cancel reservations one hour prior to departure will result in the forfeiture of airfare.

Refund Policy

Passengers entitled to refunds for flight cancellations or other reasons may apply for a refund through any AirTran Airways representative at any AirTran Airways gate, ticket counter, Reservations or Customer Relations office. Refund requests may be accepted in person (at any gate or ticket counter), on the phone (Reservations- 800-AIR-TRAN or 678-254-7999, Customer Relations-866-AIR-CHAT), or by email ("contact us" located on the home page of our website, airtran.com). If air transportation on AirTran Airways was paid by a credit card, refunds may be processed by any AirTran Airways representative. If air transportation on AirTran Airways was paid by cash or check, a refund check will be processed by the Refund Desk in Customer Relations. AirTran Airways processes requests for refunds within seven (7) days for credit cards and within twenty (20) days for checks/cash. For more information on refunds, please contact our Refund Desk at 866-5-REFUND.

Animals

We accept small, domesticated cats, dogs and birds that will fit in an approved carrier under the seat.

The pet kennel is limited to maximum dimensions of 8.5" high x 17" long x 12" wide.
The carrier must be leak proof and ventilated on at least two sides.
There is no weight restriction on pets.
The pet must remain in the carrier and under the seat for the duration of the flight.

Airfare for a pet is $69 one-way. Only three (3) pets are allowed per flight. As limited space is available, advanced reservations must be made. Of course, service animals (e.g., Seeing Eye dogs) are always welcome onboard regardless of the number of pets already booked on the flight.

For additional information about traveling with a pet or to book pet travel, please contact the AirTran Airways reservations desk at 1-800-AIR-TRAN (1-800-247-8726) or 678-254-7999 for international calls.

In many airports, AirTran Airways sells pet kennels for a nominal fee at the ticket counter. AirTran Airways does not transport pets as checked baggage.

Contact Information

AirTran Airways Customer Relations Department:

Via Email:use the ”contact us” link on our home page at www.airtran.com

Via Phone: 1-866-AIR-CHAT (1-866-247-2428)
Mon. - Fri. 7:30AM-6:00PM ET
Sat.- Sun. 9:00AM-5:00PM ET

Via Mail: Customer Relations
AirTran Airways
Dept. INT
1800 Phoenix Blvd.
Suite 104
Atlanta, GA 30349

We encourage you to email us or call us for a prompt response.

Checked Baggage

For each fare-paying customer, AirTran Airways will allow one (1) checked piece free of charge, with size and weight limitations. The charge for a second checked bag will be $10 when paid using Online Check-In or $20 when paid at the airport kiosks and ticket counter.

Excess Baggage: there will be a $50 charge per piece for each checked bag in excess of the first two bags.

Overweight Baggage: an overweight charge will be assessed for each checked bag weighing more than 50 pounds. Baggage in excess of 100 pounds will not be accepted.

Oversize Baggage: an oversize charge will be assessed for each checked bag with overall dimensions between 62 and 80 inches. Baggage in excess of 80 inches will not be accepted.

AirTran Airways transports sporting equipment such as skis, bicycles and surfboards at a nominal charge. Contact AirTran Airways Reservations at 1-800-AIR-TRAN (1-800-247-8726) or at 678-254-7999 in Atlanta for more information.

Regulations require name identification to be placed on the outside of each checked bag. AirTran Airways recommends placing identification on the inside of luggage as well. Name tags are available at all AirTran Airways baggage acceptance locations.

AirTran Airways will not be responsible for money, jewelry, cameras, video and electronic equipment, personal computers, silverware, negotiable documents, securities, business documents, samples, paintings, antiques, artifacts, manuscripts, furs, irreplaceable books, publications or similar valuables contained in checked baggage.

Fragile articles and perishables are accepted as checked baggage only at the customer's risk.

All checked baggage is screened by the Transportation Security Administration (TSA). The TSA recommends that passengers leave their baggage unlocked as Federal Security Screeners may have to open and physically search a bag as part of the screening process. For more information, visit the TSA's website at www.tsatraveltips.us.

Delayed Baggage

AirTran Airways is committed to ensuring our customers and their bags travel on the same flight. In the event your checked bags do not arrive on your flight, we strive to return your baggage to you within 24 hours. Since we cannot guarantee the delivery of baggage by another carrier, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination.

If you are unable to locate a checked bag upon arrival, you should notify an AirTran Airways baggage service representative prior to leaving the airport. At that time, you will be given a Baggage Claim Number and a brochure explaining the baggage recovery process.

The local baggage service office will contact you periodically during the first five days to keep you informed of our progress in locating your baggage. In the unlikely event the local baggage service does not locate your delayed baggage within the first 5 days, System Baggage Service will assume the responsibility for the recovery process.

In the event of additional questions regarding your baggage claim, please contact our System Baggage Service office Monday through Friday from 7:30am to 6:00pm and on Saturdays and Sundays from 9:00am to 5:00pm.

System Baggage Service — 1-866-AIR-CHAT (1-866-247-2428) Option #1 or for voice mail — 1-800-965-2107 x8900

Baggage Claims

Claims for damaged or delayed baggage must be submitted before leaving the airport after arrival. Notice may be provided within 24 hours of arrival if claimant establishes he/she was unable to give notice at the airport for good cause. Good cause will be determined at the sole discretion of AirTran Airways. Liability for loss, delay, or damage is limited unless a higher value is declared in advance and additional charges are paid. Although excess valuation may be declared on certain types of articles, AirTran Airways' liability for lost, damaged or delayed baggage is limited to $3,000 per fare-paying customer for travel solely between U.S. points.

Liability for loss, damage or delay associated with international travel (including domestic portions of international journeys) is limited to $9.07 per pound ($20.00 per kilo) for checked baggage and $400.00 per passenger for unchecked baggage, unless a higher value is declared in advance and additional charges are paid. Liability is for a maximum of 70 lbs. ($640.00) per checked bag. The limit may be lowered for additional pieces to certain destinations or when using connecting carriers..

AirTran Airways assumes no liability for fragile, valuable or perishable items transported to, from or within the U.S.

Carry-On Baggage

Federal regulations limit a passenger to one (1) carry-on bag and one (1) personal item. A personal item may consist of a handbag, umbrella, coat, camera, reading material, infant food, briefcase or laptop computer.

Carry–on baggage must be placed under the seat in front of the customer or in the overhead bin.

Ticket Counter Check-in Requirements

AirTran Airways recommends that passengers arrive at the airport 90 minutes prior to the scheduled departure of their flight. Due to security requirements, passengers and their baggage will not be accepted at the ticket counter less than 45 minutes prior to the scheduled departure of their flight. Please note the minimum check-in time may be greater than 30 minutes at some airports. See AirTran Airways' Contract of Carriage for specific airport check-in requirements.

Kiosk Flight Check-In

AirTran Airways offers flight check-in through self-service kiosks at all stations.

Seat Assignments

AirTran Airways offers several advance seat assignment options. Whether you select your seat assignment in advance or not, all customers will receive a seat assignment prior to boarding their flight.

Regular Seating. Customers traveling in Business Class or on Regular coach fares (Y, B or M class) may select their seat assignment at the time of booking with no fee. All Discount or Sale coach fares have the option to purchase seat assignments at the time of booking or anytime prior to check-in for $6.00 per passenger per one-way trip (nonstop or connecting). You may view the seating options and make your selection during the booking process, or you may retrieve your reservation and select your seat assignments at a later time.

Exit Row Seating. Exit row coach seating (with additional leg room) is also available for purchase at a cost of $20 per passenger per one-way trip (nonstop or connecting). All customers choosing exit row seating (whether purchased in advance or assigned at check-in) must meet certain requirements to qualify for exit row seating. You must be:

•  15 years of age or older

•   Willing and able to help in the event of an emergency

•   Not traveling with an infant, children or pets

•   Able to speak and understand English

•   Able to lift 50 pounds

•   Not using a seat belt extender (which could get
    tangled in an emergency)

Complimentary Seat Assignments. Customers with disabilities may request a complimentary seat assignment at the time of booking by contacting the AirTran Airways Reservations Center. A2B Corporate customers may request a seat assignment by booking online or contacting the A2B Corporate Desk. A+ Rewards Elite members may request a seat assignment by booking online or contacting the A+ Rewards Desk.

Children and Infants

One (1) child over 14 days and under two (2) years of age, not occupying a seat, may be carried free of charge in the lap of a customer paying the applicable adult fare. AirTran Airways may request a birth certificate to validate the age of an infant under the age of two (2).

Unaccompanied Minors

AirTran defines an unaccompanied minor as a child at least five (5) years of age but less than twelve (12) years of age who is not accompanied by a customer twelve (12) years of age or older. Unaccompanied minors will be accepted for travel, with limitations, based on their itinerary. A child five (5) to seven (7) years of age will be accepted only on nonstop or direct flights between their origin and destination. A child eight (8) to eleven (11) years of age will be accepted even if their itinerary involves a connecting flight, provided the connecting flight is not the last flight of the day to their destination.

A child twelve (12) to fifteen (15) years of age is not required to travel as an unaccompanied minor. However, AirTran will accept children in this age category as unaccompanied minors upon request. When a child twelve (12) to fifteen (15) years of age is accepted, their itinerary may include a connecting flight, provided the connecting flight is not the last flight of the day to their destination. All applicable fees will apply.

Unaccompanied minors will be charged a fee of $39 one-way on nonstop and direct flights or $78 roundtrip. If two (2) or more children are traveling together, only one (1) charge is applicable. When an unaccompanied minor's itinerary involves a connecting flight, a fee of $59 one-way or $118 roundtrip will be charged. If two (2) or more children are traveling together, only one (1) charge is applicable.

Please advise AirTran Airways if the reservation is for an unaccompanied minor. AirTran will need information regarding the individual designated to take custody of the unaccompanied minor at the final destination. The designated individual will be required to present positive identification and sign a release.

To ensure a pleasant travel experience, AirTran Airways asks that you have the unaccompanied child check in at the departure gate at least one (1) hour prior to scheduled departure. The child will be courtesy-boarded and identified to the Flight Attendant as an unaccompanied child. Unaccompanied children arriving after the courtesy-boarding process has been completed will be boarded last, to ensure identification to the Flight Attendant. The person escorting the unaccompanied minor to the gate must remain at the gate until the flight departs. The child will be escorted off the aircraft by a Flight Attendant and released to the designee or another designated AirTran Airways Crew Member. AirTran Airways will require the person picking up the unaccompanied child to produce positive identification and sign a release. AirTran Airways hopes you will understand these requirements are intended for the safety and well-being of your child.

Boarding Procedures

AirTran Airways will board unaccompanied minors, passengers traveling with infant in arms and passengers requiring special assistance before general boarding begins“ provided they have identified themselves to an AirTran Airways gate agent prior the start of general boarding. When general boarding commences,the aircraft will be boarded by zones. AirTran Airways recommends that passengers arrive at the gate at least one hour in advance of the flight.

Online Flight Check-in

AirTran Airways offers Online Flight Check-in at airtran.com. Customers may check in using this service from their computers from 24 hours to 90 minutes prior to the flight's scheduled departure.

Changes at the Airport on Day of Travel

Customers have two options for changing to a flight other than their reserved flight at the airport on the day of travel. Based on space availability, customers may reserve a confirmed seat on an earlier flight to the same destination for $25 per person per segment. Or, customers have the option to standby for another flight to the same destination at no charge. These options are only available at the airport on the day of travel.