delayed baggage
baggage policies
AirTran Airways is committed to ensuring our customers and their bags travel on the same flight. In the event your checked bags do not arrive on your flight, we strive to return your baggage to you within 24 hours. Since we cannot guarantee the delivery of baggage by another carrier, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination.
If you are unable to locate a checked bag upon arrival, you should notify an AirTran Airways baggage service representative prior to leaving the airport. At that time, you will be given a Baggage Claim Number and a brochure explaining the baggage recovery process.
The local baggage service office will contact you periodically during the first five days to keep you informed of our progress in locating your baggage.
In the unlikely event the local baggage service does not locate your delayed baggage within the first 5 days, System Baggage Service will assume the responsibility for the recovery process.
In the event of additional questions regarding your baggage claim, please contact our System Baggage Service office Monday through Friday from 7:30am to 6:00pm and on Saturdays and Sundays from 9:00am to 5:00pm.
System Baggage Service — 1-866-AIR-CHAT (1-866-247-2428) Option #1 or for voice mail — 1-800-965-2107 x8900