passenger check-in
Ticket Counter Check-in Requirements
AirTran Airways recommends that passengers arrive at the airport 90 minutes prior to the scheduled departure of their flight. Due to security requirements, passengers and their baggage will not be accepted at the ticket counter less than 45 minutes prior to the scheduled departure of their flight (some smaller airports may accept baggage up to 30 minutes prior to departure time). See AirTran Airways' Contract of Carriage for specific airport check-in requirements.
Back to TopGate Check-in requirements
Customers must present themselves at the flight departure gate no later than ten minutes prior to the scheduled departure of their flight. Failure to comply will cause the customer to lose their reservation and, if so, they will not be eligible for denied boarding compensation.
Back to TopChildren and Infants
One (1) child over 14 days and under two (2) years of age, not occupying a seat, may be carried free of charge in the lap of a customer paying the applicable adult fare. AirTran Airways may request a birth certificate to validate the age of an infant under the age of two (2).
Back to TopUnaccompanied Minors
AirTran defines an unaccompanied minor as a child at least five
(5) years of age but less than twelve (12) years of age who is not
accompanied by a customer twelve (12) years of age or older.
Unaccompanied minors will be accepted for travel, with limitations,
based on their itinerary. A child five (5) to seven (7) years of age
will be accepted only on nonstop or direct flights between their
origin and destination. A child eight (8) to eleven (11) years of age
will be accepted even if their itinerary involves a connecting flight,
provided the connecting flight is not the last flight of the day to
their destination.
A child twelve (12) to fifteen (15) years of age is not required to
travel as an unaccompanied minor. However, AirTran will accept
children in this age category as unaccompanied minors upon request.
When a child twelve (12) to fifteen (15) years of age is accepted,
their itinerary may include a connecting flight, provided the
connecting flight is not the last flight of the day to their destination.
All applicable fees will apply.
Unaccompanied minors will be charged a fee of $39 one-way on
nonstop and direct flights or $78 roundtrip. If two (2) or more
children are traveling together, only one (1) charge is applicable.
When an unaccompanied minor's itinerary involves a connecting
flight, a fee of $59 one-way or $118 roundtrip will be charged.
If two (2) or more children are traveling together, only one (1)
charge is applicable.
Please advise AirTran Airways if the reservation is for an
unaccompanied minor. AirTran will need information regarding
the individual designated to take custody of the unaccompanied
minor at the final destination. The designated individual will be
required to present positive identification and sign a release.
To ensure a pleasant travel experience, AirTran Airways asks that
you have the unaccompanied child check in at the departure gate
at least one (1) hour prior to scheduled departure. The child will
be courtesy-boarded and identified to the Flight Attendant as an
unaccompanied child. Unaccompanied children arriving after the
courtesy-boarding process has been completed will be boarded last,
to ensure identification to the Flight Attendant. The person escorting
the unaccompanied minor to the gate must remain at the gate until
the flight departs. The child will be escorted off the aircraft by a
Flight Attendant and released to the designee or another designated
AirTran Airways Crew Member. AirTran Airways will require the
person picking up the unaccompanied child to produce positive
identification and sign a release. AirTran Airways hopes you will
understand these requirements are intended for the safety and
well-being of your child.
Boarding Procedures
AirTran Airways will board unaccompanied minors, passengers traveling with infant in arms and passengers requiring special assistance first provided they have identified themselves to an AirTran Airways gate agent prior the start of general boarding. When general boarding commences,the aircraft will be boarded by zones. AirTran Airways recommends that passengers arrive at the gate at least one hour in advance of the flight.
Back to TopOnline Flight Check-in
AirTran Airways offers Online Flight Check-in at airtran.com. Customers may check in using this service from their computers from 24 hours to 90 minutes prior to the flight's scheduled departure.
Back to TopKiosk Flight Check-In
AirTran Airways offers flight check-in through self-service kiosks at all stations.
Back to TopChanges at the Airport on Day of Travel
Customers have two options for changing to a flight other than their reserved flight at the airport on the day of travel. Based on space availability, customers may reserve a confirmed seat on an earlier flight to the same destination for $25 per person per segment. Or, customers have the option to standby for another flight to the same destination at no charge. These options are only available at the airport on the day of travel.
Back to Top