baggage claims
Passenger Property Loss Claim
Baggage Claims
Claims for damaged or delayed baggage must be submitted within 4 hours of arrival and pilferage within 24 hours of arrival. Notice may be provided within
24 hours of arrival if claimant establishes he/she was unable to give
notice at the airport for good cause. Good cause will be determined at
the sole discretion of AirTran Airways. Liability for loss, delay, or
damage is limited unless a higher value is declared in advance and
additional charges are paid. Although excess valuation may be
declared on certain types of articles, AirTran Airways' liability for lost,
damaged or delayed baggage is limited to $3,300 per fare-paying
customer for travel solely between U.S. points.
Airline liability for travel to/from
international destinations are governed by
the Warsaw Convention or Montreal
Convention as applicable. For
International travel (including domestic
portions of International journeys) to which
the Montreal Convention applies: Liability
for loss, delay or damage to baggage is
limited to 1,000 Special Drawing Rights
(SDR) per customer. For International
travel (including domestic portions of
International journeys) to which the
Warsaw Convention applies: Liability for
loss, delay or damage to baggage is
limited to a maximum of $9.07 per pound
($20 per kilo) for checked baggage, and
$400 per passenger for unchecked
baggage unless a higher value is declared
and an extra charge is paid. Special rules
may apply to valuable articles. Consult
your airline or travel agent for further
information.
AirTran Airways assumes no liability for fragile, valuable or perishable
items transported to, from or within the U.S.