flight check-in help
Who can use online flight check-in?
All passengers with an electronic ticket for a domestic flight may use our online flight check-in program. Please note that passengers with baggage to check will need to proceed to the ticket counter to check their bags.
The following passengers may not use the online flight check-in program:
- Passengers with a paper ticket issued by a travel agency
- Passengers traveling to international destinations
- Passengers traveling with a pet
- Passengers traveling as part of a group reservation with 10 or more passengers in the party
- Standby passengers who do not have a confirmed reservation
- Children traveling alone
When can I use online flight check-in?
Passengers can check in using the online flight check-in program within 24 hours of their departure time, and up to 45 minutes prior to their scheduled departure time.
Can I use online check-in if I need to check my luggage?
Passengers who are checking baggage may use the online flight check-in program. However, these passengers will still need to proceed to curbside baggage check or to the ticket counter to check their bags.
Can I use online flight check-in if I bought my ticket through a travel agency?
Passengers who purchased tickets through their travel agent may use the online flight check-in program only if their travel agent issued them an electronic ticket. If their agent issued them a paper ticket, those passengers will be required to check in at the airport.
Can I use online check-in if I have a paper ticket?
Passengers with paper tickets issued by their travel agent may not use our online flight check-in program. These passengers must check in at the airport.
What happens if I check in online, but then I can't make my flight?
Passengers who have checked in but cannot make their flight must contact AirTran at least 1 hour prior to departure to retain the value of their ticket.
Unless a Business Class fare has been purchased, any changes or cancellations must occur at least 1 hour prior to departure and will result in a $150 fee per passenger, plus any applicable increase in airfare. If you do not rebook immediately, the remaining balance will be placed in a credit file for future use, valid for a period of one (1) year from the original date of booking.
If you wish to make a change or cancellation, please contact our reservation center at 1-800-AIRTRAN (1-800-247-8726).
What should I do if I lose my boarding pass?
If you have lost your boarding pass, you may request another one at the airport ticket counter.
What do I do after I check in?
After you have checked in online, bring your printed boarding pass with you to the airport and proceed directly to the departure gate. Be sure to verify your gate assignment when you arrive at the airport.
When your row is called to board, be ready to present your government-issued ID and your boarding pass.
Can I change my seat assignment?
Passengers using the online flight check-in program will be able to select their seat assignment during the online check-in process. To change an existing seat assignment, from the itinerary page of the program, click on the link for currently assigned seat number to get to the seat map and select another seat.
Can I add my A+ Rewards account number at check-in?
You may enter your A+ Rewards number in the online check-in process. On the Itinerary Review screen, you see a link next to each passenger's name and seat assignment labeled "Add number." Click this link and you may enter your account number on the following page.
Can I upgrade to Business Class when I check in online?
Yes, customers may have the option to upgrade to Business Class when checking in online. If Business Class seats are available, the system will present the option during the check-in process. All passengers on the itinerary must check in at the same time to be offered the opportunity to upgrade.
What should I do if I have trouble printing my boarding pass?
If you experience trouble printing your boarding pass, proceed to the airport and go to the ticket counter where an agent can provide with you a printed boarding pass.
Why do I get the message "We are unable to process your request for check-in"?
Be sure to check that you have entered your departure city and your confirmation number correctly.
If the system is unable to process your flight check-in online, please proceed to the airport for check-in.