frequently asked questions

Disabilities & Special Needs

What inflight services do you offer for passengers with disabilities and special needs?

Safety Briefings — individual safety briefings are given to any customer upon request. Included in the briefing is an explanation of exit locations.

Stowage of Carry-On Items — Assistance with loading and retrieval of carry-on items and small assistive devices stowed aboard the aircraft is furnished upon request.

Onboard Wheelchair — flight attendants will provide assistance to customers in getting from their seats to the aircraft lavatory and back during flight by using the onboard wheelchair. Every jet aircraft has a collapsible chair available, custom-designed for onboard use. Customers must be semi-ambulatory and able to transfer themselves into and out of these chairs.

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