frequently asked questions

Online Flight Check-In

What happens if I check-in online but can’t make my flight?

Passengers who have checked in but cannot make their flight must contact AirTran at least one hour prior to departure to retain the value of their ticket. Failure to cancel reservations one hour prior to departure will result in the forfeiture of airfare.

Any changes or cancellations must occur at least 1 hour prior to departure. A $150 fee per person applies to any change made after purchase, plus any applicable increase in airfare. If you do not rebook immediately, the remaining balance will be placed in a credit file for future use, valid for a period of one (1) year from the original date of booking.

If you wish to make a change or cancellation, please contact our reservation center at 1-800-AIR-TRAN. If you originally booked your reservation at, you may retrieve your booking and make your changes online.

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