frequently asked questions
Reservations - General Information
What are the terms and conditions when purchasing tickets?
A $150 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Business class tickets (A and J fare classes only; not including promotional fares) are fully refundable and no fee applies to changes.
Cancellations must be made at least one hour prior to departure or customer forfeits the reservation and any monies paid against the reservation. This reservation is non-transferable - no name changes allowed.
Transportation on AirTran Airways is subject to the terms of our contract of carriage. View our Contract of Carriage online (Adobe Acrobat Reader required to view this PDF file), or ask to see the contract of carriage at the airport at any AirTran Airways customer service counter.
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