frequently asked questions

Disabilities & Special Needs

Is pre-reserved seating available for passengers with disabilities and special needs?

AirTran Airways offers advance seat to any self-identifying passenger with a disability. We recommend you indicate your seating preference when you make your reservation, e.g., bulkhead, left aisle, right aisle, etc.

For customers with a disability traveling with a personal care attendant, seats can be arranged side by side. For passengers who have limited mobility, there are seats with moveable aisle armrests. If you have a fixed or immobilized leg or you are traveling with a service animal and desire to be assigned to a bulkhead seat, please advise us when you make your reservation.

Southwest Airlines offers priority preboarding for those who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a customer has a disability and is requesting a seating preference on their Southwest Airlines segment, the customer should request a blue preboarding sleeve from the Southwest Airlines Customer Service Agent at the departure gate. The sleeve serves as notification to the Southwest Airlines Operations (Boarding) Agent that the customer has a need to preboard. It's important to keep in mind that customers who preboard may not occupy an exit seat. Customers with disabilities who have any other special needs related to boarding should speak with the Southwest Airlines Customer Service Agent at the departure gate.


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