frequently asked questions

Disabilities & Special Needs

Do you offer pre-boarding assistance for a passenger with disability or special needs?

If you would like pre-boarding assistance on AirTran Airways flights due to a disability, please advise the AirTran Airways agent. The agent will help you pre-board, allowing you to be seated prior to general boarding.

If your travel involves a segment operated by Southwest Airlines, priority preboarding is available for those who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a customer has a disability and requires preboarding, the customer should request a blue preboarding sleeve from the Southwest Airlines Customer Service Agent at the departure gate. The sleeve serves as notification to the Southwest Airlines Operations (Boarding) Agent that the customer has a need to preboard. It's important to keep in mind that customers who preboard may not occupy an exit seat. Customers with disabilities who have any other special needs related to boarding should speak with our Customer Service Agent at the departure gate.

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