frequently asked questions

At the Airport

Can I proceed to the gate with my child who will be flying alone? How do I pick up an unescorted minor arriving at the airport?

You may proceed to the gate with unaccompanied minors, or pick up an unaccompanied minor arriving at the airport, by obtaining a gate pass at the ticket counter. In order to obtain a gate pass, the reservation record must be documented with the customer's name by a reservationist at the time of booking, indicating a gate pass will be needed.

Please allow enough time before departure or arrival to obtain the gate pass.




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