frequently asked questions
Questions About the Southwest Airlines Acquisition of AirTran Airways
At the Airport
- How early should I arrive at the airport?
- What type of identification do I need to bring to the airport?
- Can I proceed to the gate with my child who will be flying alone? How do I pick up an unescorted minor arriving at the airport?
- What if I have lost my reservations receipt?
Inflight Service
- What type of fleet does AirTran Airways use?
- Do you have first class?
- Does AirTran Airways provide inflight entertainment?
- Does AirTran Airways serve meals on flights?
- Can I bring my pet on the flight?
- Can I purchase drinks during the flight?
- Does AirTran Airways allow smoking on flights?
Infants & Children
- What are your policies for children traveling alone without an adult?
- Can I proceed to the gate with my child who will be flying alone? How do I pick up an unescorted minor arriving at the airport?
- Can I purchase one ticket for my child and me?
Baggage Information
- How many pieces of baggage may I travel with?
- What are your baggage allowances and fees?
- What carry-on baggage is allowed?
- What security restrictions are in place for carry-on baggage?
- Who is authorized to fly armed while traveling on AirTran Airways?
- What are the policies and requirements for checked baggage?
- What are the time restrictions for checked baggage?
- What items are considered hazardous materials and are they allowed in baggage?
- Can I travel with a pet?
- What type of sporting equipment is included in AirTran's free checked baggage allowance?
- Are bicycles allowed as checked baggage?
- Are surfboards allowed as checked baggage?
- What scuba equipment is allowed as checked baggage?
- Still have questions?
Disabilities & Special Needs
- How do I book a reservation for passengers with disabilities and special needs?
- Is pre-reserved seating available for passengers with disabilities and special needs?
- Are service animals allowed for passengers with disabilities and special needs?
- What if I need assistance at the airport?
- Do you offer pre-boarding assistance for a passenger with disability or special needs?
- Will my wheelchairs or other mobility assistive devices be accepted on board?
- What type of accessibility do you offer onboard the aircraft for passengers with disabilities and special needs?
- What inflight services do you offer for passengers with disabilities and special needs?
- Where should I store my medication for air travel?
- What resources are available for passengers with disability and special needs?
- Who can I speak with at the airport if I have a problem?
- How do I contact the Corporate Complaint Resolution Officer?
- How do I contact the Department of Transportation?