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About A+ Rewards
Event Savers
Redeeming A+ Credits
Advertised Fares
Infants & Children
Reservations - Booking Online
At the Airport
Inflight Service
Reservations - General Information
Baggage Information
Managing Your A+ Account
Seat Assignments
Corporate Information
Member Accounts
Southwest & AirTran Connections
Disabilities/Special Needs
Net Escapes Email List
Specials & Sale Fares
Earning A+ Credits
Online Flight Check-In
Travel Insurance
About A+ Rewards
How do I enroll in A+ Rewards?
How does the frequent flier program work?
How do I become an Elite member?
Does Elite status expire?
What are the terms and conditions for A+ Rewards?
What benefits do Elite members receive?
Does AirTran Airways match elite status from other airlines?
At the Airport
How early should I arrive at the airport?
What type of identification do I need to bring to the airport?
Can I proceed to the gate with my child who will be flying alone? How do I pick up an unescorted minor arriving at the airport?
What if I have lost my reservations receipt?
Baggage Information
How many pieces of baggage may I travel with?
What are your baggage allowances and fees?
What carry-on baggage is allowed?
What security restrictions are in place for carry-on baggage?
Oops, I left something on the plane. Can I get it back?
Who is authorized to fly armed while traveling on AirTran Airways?
What are the policies and requirements for checked baggage?
What are the time restrictions for checked baggage?
What items are considered hazardous materials and are they allowed in baggage?
Can I travel with a pet?
What type of sporting equipment is included in AirTran's free checked baggage allowance?
Are bicycles allowed as checked baggage?
Are surfboards allowed as checked baggage?
What scuba equipment is allowed as checked baggage?
Still have questions?
Corporate Information
What are the phone numbers to contact an AirTran Airways representative?
How do I apply for a job at AirTran Airways?
Does AirTran offer logo merchandise for sale?
Disabilities & Special Needs
How do I book a reservation for passengers with disabilities and special needs?
Is pre-reserved seating available for passengers with disabilities and special needs?
Are service animals allowed for passengers with disabilities and special needs?
What if I need assistance at the airport?
Do you offer pre-boarding assistance for a passenger with disability or special needs?
Will my wheelchairs or other mobility assistive devices be accepted on board?
What type of accessibility do you offer onboard the aircraft for passengers with disabilities and special needs?
What inflight services do you offer for passengers with disabilities and special needs?
Where should I store my medication for air travel?
Who can I speak with at the airport if I have a problem?
Earning A+ Rewards Credits
Can I earn credits for travel I book for other people?
Is it possible to earn A+ credits through additional methods other than flying?
How do I earn A+ credits when I rent from Hertz?
Infants & Children
What are your policies for children traveling alone without an adult?
Can I proceed to the gate with my child who will be flying alone? How do I pick up an unescorted minor arriving at the airport?
Can I purchase one ticket for my child and me?
Inflight Service
What type of fleet does AirTran Airways use?
Do you have first class?
Does AirTran Airways provide inflight entertainment?
Does AirTran Airways serve meals on flights?
Can I purchase drinks during the flight?
Does AirTran Airways allow smoking on flights?
Managing Your A+ Account
I forgot to give my A+ Rewards number when making a reservation. What should I do?
I flew AirTran but did not provide my A+ Rewards number. How do I receive credit for the flight?
I recently joined A+ Rewards. Can I get A+ credits for flights I have already taken?
When will I receive my A+ Rewards card?
I have received my A+ Rewards card and my information is incorrect. How do I fix it?
How do I change the name on my A+ Rewards account?
How do I reset my A+ Rewards account password?
How do I consolidate multiple A+ Rewards accounts?
How do I sign up family members that share an email account with me?
Member Accounts
What are member accounts?
How do I register for a member account?
I forgot my password, How can I access my account?
How do I safely log out of my member account?
Net Escapes Email List
How do I sign up to receive your weekly specials?
How do I change my email address on the mailing list?
How do I unsubscribe from the mailing list?
Online Flight Check-In
Who can use online flight check-in?
When can I use online flight check-in?
What do I do after I check-in from online?
Can I change my seat assignment when checking in online?
Can I upgrade to Business Class when I check in online?
Can I use online check-in if I need to check my luggage?
Can I use online check-in if I have a paper ticket?
What should I do if I have trouble printing my boarding pass from online check-in?
What should I do if I lose my boarding pass that I printed from online check-in?
What happens if I check in online, but then I can't make my flight?
Why do I get the message "We are unable to process your request for online check-in"?
Redeeming A+ Reward Credits
How many A+ credits do I need to redeem for reward travel?
Do my A+ credits expire?
Are A+ Rewards credits transferable?
What is the difference between 'Available A+ credits' and 'Lifetime A+ credits'?
How do I redeem A+ credits for reward travel?
Can I redeem my A+ credits now and book reward travel on a later date?
Do I need a voucher to redeem for reward travel?
When are the blackout dates for A+ Rewards travel?
What happens to my A+ Rewards credits if I cancel a Reward flight?
Advertised Fares
What is included in my advertised fare?
Why do my fares appear higher?
Are these new fees and charges?
Do the advertised fares include optional/additional products such as Pets, Cars, Etc.?
Why is the actual price I am paying a bit lower than the fare I chose?
Is this policy standard across all airlines?
Reservations - Booking Online
How do I confirm my online purchase was processed correctly?
After I have purchased a ticket, can I look up my itinerary online?
What if I must make changes to my ticket?
What if I purchase a ticket for someone else?
What if I can't print my receipt page?
I have an online member account, but I forgot my password. How can I find out what it is?
How do I access my booking history?
Why don't all my reservations show up in my member account?
Can I use a credit from a previously purchased ticket or unused flight?
I am concerned about using my credit card online. Is this site secure?
Can I use my checking account to pay for my ticket?
What if I search for a flight and get the result "no flights available"?
I am on WebTV and have trouble using the reservation system. What can I do?
Reservations - General Information
What are the terms and conditions when purchasing tickets?
What are your hours of operation for Reservations?
What type of credit cards does AirTran Airways accept?
How can I book tickets for large groups?
Can I reserve my seat before the flight?
How can I change my reservation?
What taxes and fees are included when purchasing a ticket?
Will my ticket be mailed to me?
How long will my credit from a previous booking be available to use for a new ticket purchase?
Seat Assignments
Can I change my seat assignment when checking in online?
Can I reserve my seat before the flight?
Can I select seats if I have already purchased my reservation?
Can I reserve an Exit Row seat?
If I do not purchase an advance seat assignment, when will I receive my seat assignment?
Are seat fees refundable?
I have received complimentary seat assignments in the past. Will I continue to receive this benefit?
Specials & Sale Fares
I have already purchased my tickets and have seen specials for a less expensive fare. Can I get the lower price?
The sale fare that I saw advertised is not displayed. Where can I find that fare?
Does AirTran Airways offer lower-priced fares for bereavement or emergency travel?
Can I call AirTran Airways to book web deals?
Can the AirTran Airways reservations agents see the fares that I have on my computer?
What if the booking engine is down and I can't book the special web-only fare that I wanted?
Travel Insurance
Who provides the travel protection insurance?
Why should I buy a travel protection plan?
Who can purchase the plan?
How do I purchase a Stonebridge Travel Protection plan?
Who should I call for service or questions about my travel protection insurance?
How do I contact Stonebridge Travel Protection's customer service department?
Does the Stonebridge Travel Protection plan coverage include a pre-existing medical condition waiver?
Would my homeowner's insurance policy and credit cards provide adequate protection during my trip?
Is the insurance refundable?
What should I do if I need to cancel my trip?
How long does the claim process take?
Event Savers
When does the program end?
Why are you ending the EventSaver program?
Will you still honor existing EventSaver codes?
Are there any exceptions to extend EventSavers after the program concludes?
Who can I contact if they have questions?
Southwest & AirTran Connections
Now that AirTran and Southwest have connected their networks, what changes can I expect to see?
