frequently asked questions
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About A+ Rewards
At the Airport
Baggage Information
- How many pieces of baggage may I travel with?
- What carry-on baggage is allowed?
- What security restrictions are in place for carry-on baggage?
- What are the policies and requirements for checked baggage?
- What are the time restrictions for checked baggage?
- What items are considered hazardous materials and are they allowed in baggage?
- Can I travel with a pet?
- What type of sporting equipment is included in AirTran's free checked baggage allowance?
- Are bicycles allowed as checked baggage?
- Are surfboards allowed as checked baggage?
- What scuba equipment is allowed as checked baggage?
- Still have questions?
Corporate Information
Disabilities & Special Needs
- How do I book a reservation for passengers with disabilities and special needs?
- Is pre-reserved seating available for passengers with disabilities and special needs?
- Are service animals allowed for passengers with disabilities and special needs?
- What if I need assistance at the airport?
- Do you offer pre-boarding assistance for a passenger with disability or special needs?
- Will my wheelchairs or other mobility assistive devices be accepted on board?
- What type of accessibility do you offer onboard the aircraft for passengers with disabilities and special needs?
- What inflight services do you offer for passengers with disabilities and special needs?
- Where should I store my medication for air travel?
- What resources are available for passengers with disability and special needs?
- Who can I speak with at the airport if I have a problem?
- How do I contact the Corporate Complaint Resolution Officer?
- How do I contact the Department of Transportation?
Earning A+ Rewards Credits
- Can I earn credits for travel I book for other people?
- Is it possible to earn credits through additional methods other than flying?
- How do I earn credits with my AirTran Airways A+ Visa card?
- How do I earn credits when I rent from Hertz?
- How soon will my A+ Visa bonus credits be posted to my A+ Rewards account?
- Can I earn A+ Rewards credits for making purchases with my American Express card?
- How do I earn credits with LendingTree?
- Where are the credits I earned from the Wendy’s promotion?
Infants & Children
Frontier Airlines & A+ Rewards
- Can I earn AirTran A+ Rewards credits when I fly on Frontier?
- Can I earn EarlyReturns® miles when I fly on AirTran Airways?
- If I have frequent flier accounts with both AirTran Airways and Frontier, which frequent flier number do I use?
- How do I redeem my AirTran A+ Rewards credits on Frontier?
- How do I use my Frontier EarlyReturns® miles to redeem a ticket on AirTran Airways?
- Is my AirTran A+ Rewards Elite status or EarlyReturns® Summit, Ascent recognized by the other airline?
- I am an Elite member in the AirTran Airways A+ Rewards program. What benefits do I receive when flying Frontier?
- I am an EarlyReturns® Ascent/Summit member. What benefits do I receive when flying AirTran Airways?
- If I do not have my Elite status card with me, will I still receive my Elite benefits?
- Are there any fees if I cancel my redemption booking?
- What do I do if I didn’t receive my miles or A+ Rewards credits for a flight I took?
- What are the hours of operation for the EarlyReturns® reservation center?
- Still have questions?
Inflight Service
- What type of fleet does AirTran Airways use?
- Do you have first class?
- Does AirTran Airways provide inflight entertainment?
- Does AirTran Airways serve meals on flights?
- Can I bring my pet on the flight?
- Can I purchase drinks or headsets during the flight?
- Does AirTran Airways allow smoking on flights?
Managing Your A+ Account
- I forgot to give my A+ Rewards number when making a reservation. What should I do?
- I flew AirTran but did not provide my A+ Rewards number. How do I receive credit for the flight?
- I recently joined A+ Rewards. Can I get credits for flights I have already taken?
- When will I receive my A+ Rewards card?
- I have received my A+ Rewards card and my information is incorrect. How do I fix it?
- How do I change the name on my A+ Rewards account?
- How do I reset my A+ Rewards account password?
- How do I consolidate multiple A+ Rewards accounts?
- How do I sign up family members that share an email account with me?
Member Accounts
Net Escapes Email List
Online Flight Check-In
- Who can use online flight check-in?
- When can I use online flight check-in?
- What do I do after I check-in from online?
- Can I change my seat assignment when checking in online?
- Can I upgrade to Business Class when I check in online?
- Can I use online check-in if I need to check my luggage?
- Can I use online flight check-in if I bought my ticket through a travel agency?
- Can I use online check-in if I have a paper ticket?
- What should I do if I have trouble printing my boarding pass from online check-in?
- What should I do if I lose my boarding pass that I printed from online check-in?
- What happens if I check in online, but then I can't make my flight?
- Why do I get the message "We are unable to process your request for online check-in"?
Reedeming A+ Reward Credits
- How many credits do I need to redeem for free travel?
- Do my credits expire?
- Are A+ Rewards credits transferable?
- What is the difference between 'Available credits' and 'Lifetime credits'?
- How do I redeem credits for free travel?
- How do I create a voucher?
- Are A+ Rewards vouchers transferable?
- What are the restrictions on A+ Rewards vouchers?
- When are the blackout dates for A+ Rewards vouchers?
Reservations - Booking Online
- How do I confirm my online purchase was processed correctly?
- After I have purchased a ticket, can I look up my itinerary online?
- What if I must make changes to my ticket?
- What if I purchase a ticket for someone else?
- What if I can't print my receipt page?
- I have an online member account, but I forgot my password. How can I find out what it is?
- How do I access my booking history?
- Why don't all my reservations show up in my member account?
- Can I use a credit from a previously purchased ticket or unused flight?
- I am concerned about using my credit card online. Is this site secure?
- Can I use my checking account to pay for my ticket?
- What if I search for a flight and get the result "no flights available"?
- Why are the fares in the list of available flights a few dollars different than the fares shown in the Pricing section of the Confirmation page?
- I am on WebTV and have trouble using the reservation system. What can I do?
Reservations - General Information
- What are the terms and conditions when purchasing tickets?
- What are your hours of operation for Reservations?
- What type of credit cards does AirTran Airways accept?
- How can I book tickets for large groups?
- Can I reserve my seat before the flight?
- How can I change my reservation?
- What taxes and fees are included when purchasing a ticket?
- Does AirTran Airways accept tickets from other airlines?
- Will my ticket be mailed to me?
- How long will my credit from a previous booking be available to use for a new ticket purchase?
Seat Assignments
- Can I change my seat assignment when checking in online?
- Can I reserve my seat before the flight?
- Can I select seats if I have already purchased my reservation?
- Can I reserve an Exit Row seat?
- If I do not purchase an advance seat assignment, when will I receive my seat assignment?
- Are seat fees refundable?
- I have received complimentary seat assignments in the past. Will I continue to receive this benefit?
Specials & Sale Fares
- I have already purchased my tickets and have seen specials for a less expensive fare. Can I get the lower price?
- The sale fare that I saw advertised is not displayed. Where can I find that fare?
- Does AirTran Airways offer lower-priced fares for bereavement or emergency travel?
- Can I call AirTran Airways to book web deals?
- Can the AirTran Airways reservations agents see the fares that I have on my computer?
- What if the booking engine is down and I can't book the special web-only fare that I wanted?
- Why are the fares in the list of available flights a few dollars different than the fares shown in the Pricing section of the Confirmation page?
- Does AirTran Airways have a frequent flyer program?
Travel Insurance
- Who provides the travel protection insurance?
- Why should I buy a travel protection plan?
- Who can purchase the plan?
- How do I purchase a Stonebridge Travel Protection plan?
- Who should I call for service or questions about my travel protection insurance?
- How do I contact Stonebridge Travel Protection’s customer service department?
- Does the Stonebridge Travel Protection plan coverage include a pre-existing medical condition waiver?
- Would my homeowner’s insurance policy and credit cards provide adequate protection during my trip?
- Is the insurance refundable?
- What should I do if I need to cancel my trip?
- How long does the claim process take?
- Do I have to send in my unused tickets?